Custom Knowledge Base WordPress Theme
Searchable help articles, categories and feedback for support teams
Every support team has a top ten list of questions they could answer in their sleep. Each of those is a ticket a good help article could have closed before it was ever opened. Foxco builds a knowledge base WordPress theme that makes self-service the easy route, with a search bar that suggests articles as people type, category pages organized around how customers think, article layouts with numbered steps, screenshots and video and was-this-helpful buttons that tell your team what to rewrite. A contact link at the end of every article catches the rest. It's $999 installed and configured, styled to match your main site so it feels like part of the product.
Answers people can find on their own.
Let's get to work.
Contact us today.
Built for Knowledge Bases
- 01Search bar with live article suggestions
- 02Category and subcategory pages
- 03Article layout with steps, screenshots and video
- 04Table of contents and related articles
- 05Was-this-helpful feedback buttons
- 06Contact support link at the end of every article
What's included for $999
$999 Installed and configured
- Custom WordPress theme built for your knowledge base
- Installed on your hosting
- Set up with your logo, colors and content
- Mobile-first pages that load fast
- Contact and inquiry forms connected
- A walkthrough so your team can edit it
Knowledge Base theme questions
Template or custom knowledge base theme?
Foxco's knowledge base framework does the structural work and we style it to match your main site, with your product categories and starter articles, so it doesn't read like a bolted-on help desk.
How long does it take?
Usually 7-10 days once we have the logo, screenshots and article content. A product launch driving the date? We fit rush work in when bandwidth allows.
Can some articles be private for customers or staff only?
Yes. Articles and categories can be restricted to logged-in users, which works for internal procedures or customer-only guides. Single sign-on with your app or role-based access for many teams is a custom add-on.
Can you move our articles from another help desk?
A starter set of articles is set up as part of the build. Bulk migration from another help desk tool, with images and redirects, is handled as a custom project.
That top ten list is where the build starts, since the questions your team answers every day become the first articles and the most prominent links on the help center home.
Search that meets people halfway
Most visitors type before they browse. The search bar suggests matching articles as soon as someone starts typing, so a person asking how to reset a password sees the right article before they finish the word. When nothing matches, they get a clear path to contact support instead of a dead end.
Articles built to be followed
Each article has a numbered step layout with room for screenshots, short videos and callout boxes for warnings or tips. Longer guides get an automatic table of contents. Related articles at the bottom keep people moving to the next likely question, which saves them a second trip back to the search bar.
Feedback that shows what to fix
Foxco adds was-this-helpful buttons to every article and a short comment box when the answer is no. Your team can sort articles by their ratings and rewrite the weak ones first. Over a few months that loop turns the knowledge base into something customers check before they open a ticket.
Fewer tickets and faster answers.
Let's get to work.
Contact us today.
Knowledge Base themes on other platforms
Let's build your Knowledge Base website
Tell us about your business and we'll get your theme started.