How can I troubleshoot the issue with RMA or returns not processing in Magento?

Fixing RMA or Returns Not Processing Issue in Magento

If you are facing issues with RMA or returns not processing in Magento, follow these steps to resolve the problem:

  1. Check if the RMA extension is properly installed and enabled in your Magento store.
  2. Ensure that the RMA settings are configured correctly, including return reasons, statuses, and notifications.
  3. Verify that the return request form is working properly and customers can submit their return requests without any errors.
  4. Check the email notifications for RMA requests and make sure they are being sent to the right recipients.
  5. If the issue persists, consider updating your Magento installation to the latest version to ensure compatibility with the RMA extension.
  6. Finally, if none of the above steps work, reach out to the extension developer or Magento support for further assistance in troubleshooting the issue.

By following these steps, you should be able to fix the RMA or returns not processing issue in Magento and provide a seamless return experience for your customers.

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